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Privacy choices across your atn88 account

Across Infinite Blackjack, Lucky Zodiac and Football Studio, atn88 applies the privacy practices set out here, with account, cookie and Touch 'n Go data choices explained before you…

Account data choicesCookie controlsMalaysia privacy rightsPayment data handling

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How this policy applies in Malaysia

atn88 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy covers personal data collected when you create an account, browse the lobby, contact us, make a transaction or use security features. We may receive your name, contact details, identity records, device data, IP address, session activity, game history and transaction references. For Touch 'n

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Go, GrabPay, Boost dan FPX, payment partners handle wallet or banking credentials under their own terms, while we receive confirmation, amount, time and status data needed to reconcile your account. Withdrawal checks may require identity and account-ownership evidence before funds are released. We use collected data
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for authentication, account administration, transaction processing, customer care, fraud detection, legal duties and service measurement. Access and eligibility depend on local law and are available where local law permits. Malaysian requirements may affect which rights, retention periods or processing grounds apply to you. Where consent is
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required, you may change that choice through the stated privacy contact path.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT OUR TEAM

Reach us about your personal data

Privacy questions can involve account records, identity files, cookies or transaction references, so we provide several contact paths. Start with the secure form inside your account when possible because it helps us match your request without exposing extra data. Live chat can direct you to the privacy contact, while the account inbox keeps replies tied to your authenticated session. We may request identity evidence before disclosing or changing personal data.

Team online

Privacy request form

Send a privacy request through the contact form linked in your account. Include the email or mobile number tied to the account, your request type and a safe way for us to reply.

Live chat routing

Ask live chat to route a privacy matter to the appropriate team. Avoid posting identity documents in the chat window unless our team provides a secure upload step for your case.

Account inbox

Use your account inbox for privacy replies that refer to existing records. Keeping the conversation inside an authenticated session reduces the chance of personal data being sent to an unrelated address.

HOW WE PROTECT

Controls behind your account privacy

Privacy handling continues after your account opens. We separate the purposes for collecting data, restrict staff access according to job needs and use security checks before processing sensitive requests.

Collection boundaries

Collection is limited to data needed to create and run your account, confirm identity, process transactions, maintain session records, prevent misuse and meet duties that apply to our operations.

Purpose controls

We use account data for stated operational purposes, including authentication, transaction processing, customer care, fraud detection, legal compliance and presenting settings that reflect the privacy choices available to you.

Cookie choices

Essential cookies maintain login state, security checks and page functions. Where optional analytics or preference cookies are used, the available consent control lets you accept, reject or change those categories.

Account safeguards

Encrypted connections protect data while it travels between your device and our systems. Access controls, authentication checks and activity monitoring help reduce unauthorised entry, while you should keep login credentials private.

Retention and deletion

We keep personal data only while needed for the stated purpose or an applicable legal, accounting, security or dispute requirement. Eligible records are deleted or de-identified after the relevant period ends.

Access and correction

Request access or correction through the privacy form and describe the record concerned. We verify identity first, then respond according to applicable law and explain if a lawful restriction affects the request.

Privacy questions from account holders

These answers explain common privacy points that arise before and after you open an account. They cover collected data, payment references, cookies, sharing, retention and requests to access or correct records. The exact response available to you can depend on applicable Malaysian law, the nature of the record and whether we must retain it for security, transaction reconciliation, a dispute or another lawful duty.

We may collect identity and contact details, account credentials, device and network data, session activity, game records, transaction references, support messages and documents supplied for identity or account-ownership checks.

You may ask to access or correct eligible personal data through our privacy contact path. We will verify your identity, locate the relevant records and respond within the period required by applicable law.

You may request deletion, but some records may need to remain for transaction reconciliation, security, disputes or legal duties. We will explain any applicable restriction and remove eligible data when the requirement ends.

For Touch 'n Go, GrabPay, Boost dan FPX, we generally receive transaction references, amounts, timestamps, account links and status results. Wallet PINs or online banking passwords should remain with the relevant payment partner.

Use the cookie control presented on the site to adjust optional categories where available. Essential cookies remain active because they support login state, fraud checks, session continuity and other necessary page functions.

We may share limited data with payment partners, identity-check suppliers, hosting services, security vendors, professional advisers or authorities where legally required. Each disclosure is tied to an operational or lawful purpose.

Contact us through the secure account form, account inbox or live chat routing path. Describe what happened without posting passwords, and provide dates, affected screens or transaction references that help us investigate safely.

Privacy choices across your atn88 account

Reach us about your personal data

Privacy request form

Live chat routing

Account inbox

Controls behind your account privacy

Collection boundaries

Purpose controls

Cookie choices

Account safeguards

Retention and deletion

Access and correction

Privacy questions from account holders

01 What personal data does atn88 collect?

02 Can I access or correct my account data?

03 Can I ask for my data to be deleted?

04 What payment data do you receive?

05 How can I change cookie choices?

06 Who may receive my personal data?

07 How do I report a privacy or security concern?

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